Frequently Asked Questions

General questions

How can I track my order?

We aim to process and ship orders within 24-48 hours of placing them.

Once your order has shipped, you'll receive an email notification with the tracking information. This shipping confirmation includes detailed tracking information to help you monitor the progress of your order. Simply use the tracking information provided to track your package via our delivery partner's website.
How long does it take to receive my order?

We always strive to deliver your package using the best carrier and service for your country. All information about shipping times and rates can be found on our shipping page .
How long does it take to receive a refund?

Once you have returned the items to us, you should receive the refund within 10 business days after the items reach our warehouse.

You can track the progress of your return using the track and trace code provided by your chosen carrier, which indicates when the package reaches our warehouse. The 10-business day processing time begins from that point. You'll receive a notification once the refund has been processed. Please note that it may take up to 3 days for the refund to appear on your bank account. If you haven't received your refund within this timeframe, please email us at info@classito.nl or click here so we can look into this for you.
What is your return policy?

We offer a 14-day return period, during which customers can return their package without giving a reason. This 14-day period begins from the moment the package is received . Please note that the return must be sent back to us within these 14 days.

Return Policy

All returned items must be unused and in pristine condition, with all tags still attached.

ICON. Amsterdam does not offer refunds for items purchased during the sale. These items can only be exchanged for another item in the collection or redeemed for store credit.

Shipping costs are not refunded.
How do I make a return?

Returning an item is easy! Follow these steps:

  1. Within 14 days of receiving your order, please complete the returns form or send an email to info@classito.nl in which you indicate that you wish to exchange one or more products.
  2. Our team will quickly provide you with return instructions.
  3. Please follow the instructions provided to complete the return process.
Which payment methods can I use?

We offer a variety of payment methods to make your shopping experience easy and secure. Here are the payment methods we currently accept:

  1. Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express.
  2. Local payment methods: In some countries we accept local payment methods such as iDEAL, BanContact or Sofort.
  3. PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.
  4. Klarna: Buy now, pay later. Depending on your location, we offer Klarna, so you can buy now and pay for your order later.
  5. Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.
  6. Gift Cards or Store Credit: If you have a gift card or store credit from us, you can use it to pay for your purchases.

Please note that payment method availability may vary depending on your location and the specific products you purchase. If you have any questions about payment methods or need assistance with your payment, please feel free to contact our customer service.

Product

How do I find the right size?

We recommend consulting the size chart on the product page. You can find it by clicking "Size Guide," which is located directly below the size selection. This way, you'll find the perfect size for you.
How do I sign up for inventory updates?

You can leave your email address on the relevant product page. To do this, click the " SIZE OUT OF STOCK? " button when selecting the SIZE. This way, you'll automatically receive a notification when the item is back in stock.
How should I wash my pants or tops?

Proper care will keep your clothes in good condition for longer. Here's a guide on how to wash your pants and tops:

Step 1: Check the care label: Always check the care label for specific instructions before washing your clothes. Different fabrics and designs may require different care methods.

Step 2: Sort by color and fabric: Separate your clothes into light and dark colors to prevent color bleeding. Also separate delicate fabrics from heavier fabrics to prevent damage.

Step 3: Pre-treat stains: If your clothes are stained, pre-treat them with a stain remover or mild detergent before washing. Follow the instructions on the product label for best results.

Step 4: Choose the correct wash cycle: Select the appropriate wash cycle on your washing machine based on the fabric and the level of soiling. Use a delicate or gentle cycle for delicate fabrics and a regular cycle for heavier materials.

Step 5: Use a mild detergent: Use a mild detergent suitable for the fabric of your clothing. Avoid using bleach or harsh chemicals, especially on delicate fabrics.

Step 6: Wash in cold water: Wash your clothes in cold water to prevent shrinkage and color fading. Cold water is also gentler on fabrics and helps maintain their integrity.

Step 7: Turn Clothes Inside Out: Turn your clothes inside out before washing them to protect the outer surface and minimize friction during the wash cycle.

Step 8: Use a gentle cycle: If your washing machine has a gentle cycle option, use it for delicate fabrics or clothes with embellishments to minimize wear and tear.

Step 9: Air or low heat: Dry your clothes after washing by laying them flat or hanging them on a drying rack. If you use a dryer, choose a low heat setting to prevent shrinkage and damage to the fabric.

Step 10: Iron or steam if needed: Iron or steam your clothes as needed to remove wrinkles and maintain a neat appearance. Follow the ironing instructions on the care label to prevent damage to the fabric.

By following these steps, you can ensure your pants and tops are washed effectively while maintaining their quality and durability.
Do you offer gift cards?

To purchase a gift card, simply visit our website and go to the gift card section. There, you can select the desired amount and add it to your shopping cart. During the checkout process, you can enter the recipient's email address and a personalized message if you'd like to send the gift card directly to them.

After purchase, the gift card will be delivered electronically to the recipient's inbox, along with instructions on how to redeem it. Recipients can then use the gift card to purchase their favorite items on our website whenever it suits them.
Do you offer a warranty on your products?

We stand behind the quality of our products and strive to resolve any concerns or issues quickly. Our warranties typically cover manufacturing defects and quality issues for a specified period from the date of purchase. However, please note that warranty terms and durations may vary between products.

Orders & delivery

How do I track my order?

We do our best to process orders quickly and ship them within 24-48 hours of placing them. Once your order has shipped, you'll receive an email with tracking information. After receiving the shipping confirmation, you can track the progress of your order using the detailed tracking information included in the email. Use the tracking information provided to track your package via our delivery partner's website.
Is there a way to expedite my shipping or receive updates on my order status?

Yes, we offer expedited shipping options for customers who want to receive their orders faster. You can choose expedited shipping during checkout for an additional fee. To provide you with the best service, we even offer free express shipping over a certain amount. For our customers in the Netherlands, we also offer same-day delivery if you need your items today! Visit our shipping page for rates and delivery times by country.
Do you ship to my country?

We ship worldwide. Classito orders are shipped with trusted couriers like DHL, DPD, UPS, and local delivery services.

Please visit our shipping page for rates and delivery times per country.
What is the delivery time?

We think it's important that you don't have to wait too long, so your order will be processed directly from our Dutch warehouse within 24-48 hours of placing it.

Orders received before 5:00 PM on weekdays will be shipped the same day. Orders placed after this time will be shipped the following day. Orders placed over the weekend will be shipped on Monday.

The estimated shipping time as indicated during checkout and on our shipping page starts from the day your order ships.

Because we act quickly, it's not possible to change or cancel your order after it's been placed. If you need assistance receiving your order, we're here to help. Please contact our customer service team with any questions at info@classito.nl.
What are the shipping costs?

Our shipping costs are calculated based on your order's destination and the total value of your order. Here's what you need to know about our shipping rates:

Domestic shipping costs (Netherlands):

For orders within the Netherlands, we offer free shipping on purchases over €100. For orders under this threshold, a flat shipping rate of €5.99 applies. We use reliable local carriers to ensure your items arrive on time.

Shipping costs to Belgium:

For our customers in Belgium, we offer competitive shipping rates starting at €6.99. The exact shipping costs are calculated during checkout based on your location and the value of your order.

Expedited Shipping Options:

Need your order fast? We also offer expedited shipping options to select destinations. Expedited shipping costs are displayed during checkout, so you can choose the best option for your needs.

Additional information:

  • Please note that customs duties and taxes are included and covered for your order.
  • Orders are typically processed and shipped within 1-2 business days, with delivery times varying depending on your location.
  • You will receive a confirmation email with tracking information once your order has been shipped, so you can follow its progress to your door.
Can I cancel or change my order?

We understand that circumstances can change, but due to our commitment to fast processing, we're already working hard to prepare your order for shipment as soon as possible after receiving it. Therefore, we kindly ask our customers to carefully review their order before completing payment.

If you have any questions or concerns about your order, please feel free to contact our customer service team . We're ready to help you in any way possible within the constraints of our rapid processing system.

If the items are not to your liking, you can always return them within 14 days.
How can I redeem my gift card or voucher?

During checkout, you'll have the option to enter your gift card or voucher code in the appropriate field. After entering your code, click or tap the "Apply" button to redeem your gift card or voucher. The total amount will then be automatically adjusted. Once your gift card or voucher has been successfully applied, you can continue checking out as usual. Review your order details, enter any additional information, and complete your purchase.

If you have any issues redeeming your gift card or voucher, please feel free to contact our customer service team for assistance. We're here to help and ensure you have a smooth and enjoyable shopping experience.

Returns & Exchanges

What is your return policy?

Return period

We offer a 14-day return period, during which customers can return their package without giving a reason. This 14-day period begins upon receipt of the package. Please note: the return must be sent back to us within these 14 days.

Return Policy

All items must be returned to us in an unworn and unwashed condition, suitable for resale, with the tags still attached.

Classito does not offer refunds for items purchased on sale. These items can only be exchanged for another item in the collection or redeemed for store credit.

Shipping costs are non-refundable.
How can I return an item?

Exchanging or returning an order is very easy.

Please send an email to within 14 days of receiving your order. Send an email to info@classito.nl indicating that you want to exchange one or more products. We'll send you the return instructions right away. 🙂
What are the return costs?

Return shipping costs may vary depending on your location and the reason for your return. We recommend using a trackable shipping method from a reputable carrier to ensure your return arrives safely. Please note that return shipping costs are non-refundable. For more details about return shipping and costs, please review our returns policy or contact our customer service team.